Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the software license agreements.
The information gathered by means of cookies and log files consists of your Internet address (Internet Protocol Address), a referring URL (the web site that you to visit our Websites), your browser type, and information about the length of time you devoted to visiting our Websites. It does not include PII.
We also may collect (with your authorization) the following information about your computer:
- Technical information about the basic configuration and operation of your computer, including operating system version, processor type, disk space, memory space, and number of drivers
- Information about Net Extender Tech Support Software on your computer, including the version and when it was installed and upgraded
- Certain events that occur on your computer, including when Extender Tech Support Software is installed, when Extender Tech Support software receives threat updates, and when errors occur in Net Extender Tech Support Software
This information is sent only to Extender Tech Support with your approval, and it is stored in an anonymous form that cannot be used to identify you. By way of explanation, although Extender Tech Support knows, based on the information, that there is a customer with a certain kind of computer that is performing certain functions, Extender Tech Support does not know the customer's identity. In the event that it is necessary for Net Extender Tech Support to learn your identity in order to diagnose certain kinds of problems or to monitor your computer for certain events, you will be asked to authorize Extender Tech Support to collect the additional information. You can make your selection as to whether Extender Tech Support may collect this additional information before the software is installed or buy using a control panel included in the software. You can change your selection concerning this feature by using the control panel.